cancellation policy & Coverage
There is a great deal of preparation that goes in to having your scheduled trip ready to go with everything in place. Our liberal cancellation policy enables us to consistently provide high quality trips while still guaranteeing your reservation.
Trip Cancellation Protection: An optional 6% trip cancellation coverage fee will be added to your trip cost when reserving your trip, enabling you to cancel up until 6:00 p.m. on the eve of your trip, and receive a full refund, less a $10/pp administrative fee. All cancellations must be made by phone with one of our guest service representatives. If you choose to opt out of the coverage, our normal cancellation policy will apply (see policy below).
Cancellation Policy: You can change or cancel your trip up until 7 days prior to your scheduled reservation and receive a full refund, less a $10.00/pp administrative fee. Cancellations made within 7 days, and up until 3 days before your trip, will be refunded 50% of the trip cost. Cancellations made within 3 days of your trip are non – refundable. Our raft trips go out every day of the summer regardless of weather conditions, which means there are no cancellations due to weather. All no shows are responsible for payment in full.
If extenuating circumstances arise and there is absolutely no chance that you will be able to arrive as scheduled for your reserved trip, we encourage you to contact us immediately. If we are able to resell your reserved spots, we can issue a credit for a future trip valid through the following season, less a $ 10/pp cancellation fee. Our ability to resell your spots will depend on the amount of lead time that we have and the current demand.
Cancellation coverage – If purchased, you can cancel up until 6:00 p.m. on eve of trip and receive a full refund less a $10/pp fee
Cancellations outside 7 days – Full refund less a $10/pp fee
Cancellations between 7 days and 3 days before trip – 50 % refund
Cancellations within 3 days – non refundabl6