Performance Tours

Performance Tours Rafting has had a busy spring! Our staff has been implementing new procedures for trip operations, modifying our facilities and adjusting expectations for the 2020 whitewater rafting season. These changes are aligned with guidelines, recommendations, and mandates from local, state, and federal agencies. They include enhanced cleaning protocols, Social Distancing practices, and adjusting operations to reduce guest and staff interactions.

 

We’re going to look a bit different this year, but it will still be the same high quality service standards that our guests are accustomed to. As a local, family-owned business, we truly appreciate your support during these uncertain times and look forward to paddling together this summer! 

As always, the safety of our guests and staff is the #1 priority for Performance Tours Rafting.

 

Below you’ll find a complete list of current operational changes in response to the ‘Colorado Safer-At-Home’ phase of COVID-19. Performance Tours Rafting will remain flexible as more information and guidance becomes available.

 

Cancellation Policy

Our new hassle-free cancellation policy gives you the flexibility to change your date or get a full refund for cancellations made 72 hours before a trip.

 

Feeling Sick? Stay Home!

Please do not come if you are sick or know you have been exposed to the Coronavirus. If you begin to show symptoms or feel ill, you may be asked to leave. 

Face Coverings

Our staff will be wearing face coverings when appropriate during your visit. We request that everyone on Performance Tours Rafting property have a face covering and use it when in close proximity to others.

No Contact Check-in

To minimize or eliminate opportunities for transmission, we have designed a no-contact check-in procedure. 
  • Signage at entry doors will explain new procedures and facilitate guest movement.
  • Additional check-in times will minimize guest interactions between reservation parties.
  • All restrooms and changing areas will be sanitized between each use.
  • Guests will receive a link to a digital waiver in the confirmation email. Please have one waiver per person per activity completed before arrival.

Equipment Sanitization

We request that guests please limit contact with equipment you are not personally using. Our staff has put additional cleaning procedures in place.
 
All rafting equipment will be cleaned and disinfected after every trip. This includes life jackets, wetsuits, helmets, splash jackets, paddles and boats. All cleaning and sanitizing will be done using procedures and products verified by the CDC. 

Trip Size

Trip sizes will be reduced to maintain proper social distancing.
  • Groups have the option to book their own boat and guide for a flat rate.
  • Boat capacity is reduced to 2 households and up to 7 people.

Transportation

We will carry fewer people per shuttle and wear face covers.  Busses used to transport multiple groups will be loaded from back to front skipping seats, and unloaded from front to back. Windows will remain open during transport and our staff will clean and disinfect transportation regularly. Groups who book their own “private” trip will have a designated van.

Personal Sanitation

All staff are required to frequently wash their hands throughout the day. Guests are also expected to wash their hands regularly and thoroughly before, during and after activities. We have installed hand sanitizer throughout the property and will have it available when hand washing with soap and water is not possible.

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